We understand that sometimes an order doesn't work out. This page explains your options for returns, refunds, and exchanges at Tavomiri, and how to reach us for help.
Your Statutory Rights
As a UK-registered company selling to customers in the United Kingdom, the European Union, and the United States, our policies do not limit your mandatory consumer rights. Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Under the EU Consumer Contracts Regulations 2013, EU and UK consumers have a 14-day cooling-off period for distance purchases. These rights apply regardless of any store-specific terms below.
Return Eligibility and Conditions
We have not published detailed store-specific return conditions (such as required product state, tag requirements, or a return authorization process) on this page. For any return, please contact us at susana@tavomiri.shop with your order number and reason for return. We will confirm eligibility and provide return instructions before you send anything back.
Wrong Item Received
If you received an item that does not match your order, contact us with your order number and a photo of the item and packaging. Under applicable consumer law, goods not as described entitle you to a remedy. We will arrange the resolution once we have verified the discrepancy.
Change of Mind
EU and UK customers may exercise the 14-day statutory cooling-off period from the day of receipt. For customers outside the EU/UK, please contact us to discuss options. A return authorization from our team is required before shipping an item back.
Lost in Transit
Orders typically arrive within 7–14 business days after dispatch. If your tracking shows no movement or your parcel has not arrived within that window, email us with your order number and tracking details. We will investigate with the carrier and advise on next steps. We do not issue refunds until the investigation is complete.
Damaged on Arrival
If your item arrived damaged, please photograph the damage and the packaging, then contact us with your order number. Under consumer law, goods must be of satisfactory quality at the point of delivery. We will assess the evidence and determine the appropriate remedy.
Exchanges
We have not published a direct exchange program (such as size or colour swaps without a prior return). If you need a different option, contact us and we will advise on the best path forward based on current availability.
How to Start a Return or Claim
Send an email to susana@tavomiri.shop including:
- Your order number
- The item(s) involved
- The reason (wrong item, change of mind, lost, damaged, or exchange request)
- Photos if the item is damaged or incorrect
After Review
Once we receive and inspect your return or claim evidence, we will notify you of the outcome. Refunds, where applicable, are processed to the original payment method. Our order processing time is 2–3 business days; payment processor timelines may add additional time before funds appear in your account.
Contact Us
Tavomiri
SUSANA PRODUCT COACHING LTD
susana@tavomiri.shop
3 ARABIN ROAD, LONDON, ENGLAND, SE4 2SD, United Kingdom
We typically respond within 1–2 business days.