Whether you're shopping for a wedding, a vacation, or an everyday outfit, these answers cover the most common questions about browsing our dress collections, placing an order, shipping timelines, and caring for your pieces. If you don't find what you need here, reach out to us directly.
Finding the Right Dress
How do I browse dresses by occasion or style?
Tavomiri organizes its collection by occasion and silhouette. You can shop by Evening Wear (including Maxi Dresses, Lace Details, and Satin Styles), Vacation Style (with Floral Prints and Halter Neck options), or Daytime Chic (featuring Matching Sets and Best Sellers). The New Arrivals section highlights the latest additions across all categories.
What size range does Tavomiri offer?
Our dresses are available in sizes XS through 3XL. Each product page lists the exact sizes currently in stock for that item.
How do I choose the right size?
Every product page includes a size chart with bust, waist, and length measurements in inches. Because all pieces are measured by hand, you may see a variation of 0.4–1.2 inches from the listed numbers. If you fall between sizes, many of our dresses are designed with a regular or relaxed fit, and the product description will note whether sizing up is recommended.
What if my size or color is sold out?
Stock levels change as orders come in. Check the product page for the colors and sizes currently available. If the option you want isn't listed, you're welcome to email us at susana@tavomiri.shop and we'll let you know if a restock is planned.
Placing Your Order
How long does it take for my order to ship?
Orders are processed within 2–3 business days after purchase. Once your order is packed and handed to the carrier, you'll receive a shipping confirmation with tracking details if available.
How long will delivery take?
Estimated transit time is 7–14 business days after your order ships. Delivery times may vary depending on your location within the United States or Europe.
Can I change or cancel my order after placing it?
If you need to update your order, contact us as soon as possible at susana@tavomiri.shop with your order number and the change you'd like to make. Because processing begins within 2–3 business days, earlier requests are more likely to be accommodated.
After Your Purchase
What should I do if my package is delayed or hasn't arrived?
First check your tracking information and allow a few extra business days, since transit estimates are not guarantees. If the expected window has passed, email susana@tavomiri.shop with your order number and registered email so we can investigate.
What if my item arrives damaged or I receive the wrong product?
Send us a message at susana@tavomiri.shop with your order number, a description of the issue, and photos of the item or packaging. We'll review your case and follow up with next steps.
How do I start a return or exchange?
Contact susana@tavomiri.shop with your order number and the reason for your request. Our team will guide you through the process and confirm any applicable conditions before you ship anything back.
Caring for Your Dress
How should I wash and care for my dress?
Care instructions vary by fabric and construction. Each product page includes specific washing and drying guidance for that item. As a general note, many of our dresses recommend hand washing cold or using a gentle machine cycle in a laundry bag, followed by hanging to dry. Always check the care details on your specific product page before washing.
Getting in Touch
How do I reach Tavomiri customer support?
Email us at susana@tavomiri.shop. When contacting us about an order, please include your order number and the email address used at checkout so we can assist you quickly.